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Return Policy


Refunds & Exchanges

At Swans & Bluebells we understand that sometimes a product is not quite right and you may wish to have a refund or exchange.

Generally the following applies: We will gladly exchange or refund any purchase  (except personalised items please see bottom) made within 14 days after you have received the item(s) excluding the delivery cost. The products you return must be in perfect condition - not worn, opened, used or washed and in the original packaging.

You will be responsible for the costs incurred in returning the item. We recommend using a tracked service and obtaining proof of postage as unfortunately, we aren’t responsible for returns lost or damaged in transit.
As we use a PO Box address for returns, items must be sent back using Royal Mail, the P.O. Box will not accept parcels if you haven't used Royal Mail as a carrier. 

Products purchased during any sale period are non-returnable but are exchangeable.


Please email us listing your name and order number. 

The refund process can take upto 30 days.

All personalised items are bespoke and CANNOT be returned. This Includes The Handmade Wool Nests, Frill Nest & Bags, Bear Baskets, Bear Socks and anything made from Muslin eg Muslin Cloths, Swaddles & Comfortors